Privacy Policy

1. Who We Are

MOULDCHECK LIMITED is the data controller responsible for your personal information.

2. What Personal Information We Collect

2.1 Information You Provide

When you use our website to request mould removal samples or contact us, we collect:

• Contact Details: Name, email address, phone number, postal address
• Property Information: Address where samples will be sent, property type
• Enquiry Details: Information about your mould issue, reason for contact
• Marketing Consent: Whether you wish to receive marketing emails (samples page only)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information through standard web server logs:

• Device & Browser: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on pages, referring website
• Technical Logs: Error logs, performance data, access timestamps

2.3 Analytics Data (With Your Consent)

If you accept analytics cookies via our cookie consent banner, we use Microsoft Clarity to collect anonymised behavioural data about how you interact with our website. This includes:

• Session Recordings: Anonymised recordings of mouse movements, clicks, and scrolls
• Heatmaps: Aggregated data showing which parts of the page visitors interact with
• Page Views: Which pages you visit and how long you spend on each

This data is only collected after you give consent. It is anonymised and is not linked to your name, email, or any contact details you provide. For more details on the specific cookies used, please see our Cookie Policy.

3. How We Use Your Information

3.1 Purpose and Lawful Basis

We process your personal data for the following purposes:

3.2 Marketing Communications

You control marketing emails. We only send marketing emails about our mould removal services if you tick the opt-in checkbox when requesting samples on our samples page. The checkbox is unticked by default.

You can withdraw consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing contact@mouldcheck.uk with "Unsubscribe" in the subject line

Withdrawing consent does not affect emails necessary to fulfil your sample request or respond to your enquiries.

4. Who We Share Your Information With

We share your personal data only with trusted service providers who help us operate our website and deliver our services:

Website Hosting and Infrastructure

• Netlify: Hosts our website, processes form submissions, and stores anonymised consent records
• Content Delivery Network (CDN): Delivers website content quickly and securely

Analytics (With Your Consent)

• Microsoft Clarity: Provides anonymised session recordings and heatmaps to help us understand how visitors use our site. Clarity only collects data if you accept analytics cookies. Microsoft may share anonymised, aggregated data internally. See our Cookie Policy for full details.

Email and Communication

• Microsoft Outlook: Receives and stores enquiries and sample requests
• Email Service Providers: Send transactional and marketing emails

IT Security and Support

IT Service Providers maintain our systems, monitor security, and provide technical support

Professional Advisers

Legal, accounting, and business advisers provide professional advice when necessary

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.

We do not share or sell your enquiries to third-party partners.

5. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

Exercising Your Rights

To exercise any of these rights, please contact us at contact@mouldcheck.uk or write to us at our registered office address.

We will respond to your request within one month. If your request is complex, we may extend this by two further months and will let you know.

Right to Complain

If you're unhappy with how we handle your personal data, you have the right to complain to the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you've provided your email address
• Display a notice on our website

Company Information