Shipping Policy

1. Order Processing Times

• Orders are processed Monday to Friday, excluding UK bank holidays.
• Most orders are dispatched within 1 to 3 business days.
• 5 litre and 10 litre refills can take up to two weeks for delivery.
• You will receive a dispatch notification when your order has been shipped.

During busy periods, processing times may be slightly longer.

2. Delivery Areas

We deliver within the United Kingdom only, specifically to:

• England
• Wales
• Scotland
• Northern Ireland

We do not deliver to:

• Channel Islands
• Isle of Man
• Isle of Wight
• Scottish Islands
• Any addresses outside the United Kingdom

If an order is placed to an unsupported location, it will be cancelled and refunded.

3. Delivery Times

• Standard delivery time is up to 5 business days from the date of dispatch.
• Due to an increased volume of orders coming through, all orders, including low quantity orders, can currently take 10-15 business days to arrive.
• For 5 litre and 10 litre refills, please allow up to two weeks for delivery.
• Delivery times are estimates and may vary depending on the courier and seasonal demand.

4. Bulk Refills and Decant Bottles

Our 5 litre and 10 litre products are supplied as refills. Empty 500ml Mould Check spray bottles can be added to any refill order at £6.00 per bottle.

Mould Check must be decanted into our own bottles. They are opaque to block the light that degrades hypochlorous acid, and moulded from a specific grade of plastic that keeps the solution stable. That combination is what gives the product its full 12 month shelf life.

We cannot guarantee the performance or shelf life of any product decanted into clear or general purpose containers, and doing so is not covered by our replacement or refund terms.

5. Shipping Cost

• Shipping is charged at a flat rate of £2.99 per order.
• If any free shipping promotions are available, they will be clearly shown on the website at the time of ordering.

6. Delivery Issues

Please check your order when it arrives.

Contact us within 48 hours if:

• Your order arrives damaged
• Items are missing
• You receive the wrong item

We may ask for photographs of the packaging and products to help us resolve the issue.

7. Failed Delivery and Return to Sender

If a delivery cannot be completed because:

• The address provided is incorrect or incomplete
• The courier is unable to obtain access or a signature where required
• The delivery is refused

the parcel may be returned to us. A re-delivery charge may apply if you request the order to be sent again.

8. Lost Parcels

• If your parcel has not arrived within the expected delivery timeframe, please contact us.
• We will investigate with the courier.
• If the courier confirms the parcel is lost, we will offer either a replacement or a refund.

9. Damaged Parcels

• If your order arrives damaged, contact us within 48 hours of delivery and provide photos where possible.
• We will arrange a replacement or a refund once we have reviewed the issue.

10. Contact

For any questions about shipping or delivery, please contact us using the details shown on our website.